End User License Agreement

1. Agreement

This End User License Agreement (“Agreement”) is between you and NEIECC and governs your access to and use of CareWorks Connect (the “Service”)—the web application used to administer Tri-Share, Co-Share, and Bridge Fund child care benefit programs, including enrollment, verification, onboarding, billing-related workflows, and related communications among participating coalition staff, employers, child care providers, and families (including public application paths for Bridge Fund where offered).

By accessing or using the Service, you agree to this Agreement. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. License

Subject to this Agreement and our acceptance of your account (where applicable), NEIECC grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose. You may not copy, modify, distribute, sell, lease, or reverse engineer the Service except as allowed by applicable law.

3. Accounts and access

You are responsible for safeguarding credentials used to sign in (including any multi-factor authentication factors). You must provide accurate information and keep it current. You must promptly notify NEIECC if you suspect unauthorized access. Access may be role-based; you may not attempt to obtain access to data or features outside your assigned role or permissions.

4. Acceptable use

You agree not to misuse the Service. For example, you must not:

• Violate law or third-party rights.
• Upload malware, probe or scan systems without authorization, or interfere with the Service’s operation.
• Use the Service to send spam or harass others.
• Attempt to access data you are not authorized to view, including by exploiting bugs or misconfiguration.
• Use automated means to access the Service in a way that impairs performance or security (except integrations expressly permitted by NEIECC).

5. Program rules and counterparties

Benefit eligibility, employer policies, provider agreements, enrollment windows, contribution formulas, Bridge Fund rules and availability, and similar program terms are set by participating employers, providers, and NEIECC policies as applicable. The Service is a tool to administer those programs; it does not replace separate agreements, handbooks, or notices that may apply to you outside this Agreement.

6. Intellectual property

The Service, including software, branding, documentation, and aggregate content provided by NEIECC, is owned by NEIECC or its licensors. Except for the limited license above, no rights are granted. Feedback you provide may be used without obligation to you.

7. Third-party services

The Service may rely on third parties for authentication, hosting, payments, e-signatures, email delivery, or other functions. Your use of those services may be subject to their terms and privacy notices. NEIECC does not control third-party services and is not responsible for their availability or practices.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEIECC DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NEIECC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEIECC AND ITS AFFILIATES, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. NEIECC’S AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF THIS AGREEMENT OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID NEIECC FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100), EXCEPT WHERE PROHIBITED BY LAW.

10. Indemnity

You will defend and indemnify NEIECC against claims arising from your misuse of the Service, your violation of this Agreement, or your violation of third-party rights, to the extent permitted by law.

11. Suspension and termination

NEIECC may suspend or terminate access to the Service for operational, security, or legal reasons, or for breach of this Agreement. Provisions that by their nature should survive will survive termination.

12. Changes

NEIECC may update this Agreement by posting a revised version in the Service and updating the “Last updated” date. Material changes may also be communicated through the Service or by email where appropriate. Continued use after the effective date constitutes acceptance of the revised Agreement.

13. Governing law

This Agreement is governed by the laws of the State of Indiana, excluding conflict-of-law rules, unless otherwise required by applicable law. Courts in Indiana have exclusive jurisdiction, subject to mandatory provisions applicable to consumers where they cannot be waived.

14. Contact

Questions about this Agreement: NEIECCTeam@neiecc.org